Privacy Questions We Hear Often
We collect your full name, email, phone number, date of birth and banking details when you open an account. This is required to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and confirm your withdrawal address. We also log your login times and game activity to secure your account.
We retain your account data for a compliance period where local law permits, usually 3–5 years. This covers transaction history, deposits and withdrawals needed for regulatory audit. After that period, your personal information is deleted unless we're required by law to keep it longer.
No. We never sell your personal data, gaming history or withdrawal patterns to marketers, brokers or other platforms. We share your information only with DANA, OVO, GoPay and QRIS payment processors to execute your deposits, and with authorities where local law requires it.
Cookies store your login session and game preferences so you don't have to re-enter your password each time. Essential cookies are required for account security. Optional cookies track what games you play so we can suggest titles you engage with. Disable non-essential cookies in your browser settings anytime.
Yes. Email our support team from your account's registered address and ask for a data subject access request. We'll compile your personal information, deposit and withdrawal history, and send it to you within 30 days in a readable format, where local law permits.
Every withdrawal request requires identity verification and matching of your account bank details. Your banking information is encrypted and stored separately from your gaming profile. Withdrawal requests are reviewed manually before processing to DANA, OVO, GoPay or QRIS to prevent fraud.
Contact our support team to request account deletion. We'll remove your personal information from active systems where local law permits. Some data will be retained for compliance periods as required by regulation, but your name and contact details are erased immediately after account closure confirmation.
